Frequently Asked Questions

Everything you need to know about your With Jéan order.

Where does With Jéan ship from?

All orders are dispatched from our warehouse in Australia. We offer worldwide express shipping via DHL to ensure your pieces arrive as quickly as possible.

What is your return policy?

We accept returns for a store credit within 21 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached.

How do I find the right size?

Each product page features a specific size guide and fit notes. As our pieces are designed to be true to size, we recommend following your usual measurements or contacting our team for personalized advice.

Will I have to pay duties and taxes?

International orders may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer.

Can I cancel or amend my order?

Once an order is placed, it is processed immediately by our fulfillment team. For this reason, we are generally unable to make changes or cancellations once the order is confirmed.

How should I care for my With Jéan pieces?

To maintain the longevity of our delicate fabrics, we recommend a cold hand wash or dry cleaning. Always refer to the specific care label located inside your garment.